November 7, 2012


I rarely use Twitter, but when I do it is usually to tweet my distaste for a certain company.  Whether I am the victim of bad customer service or a business just does something that I think is wrong, I tweet about it.  

Sure, I'm limited to a certain amount of characters, and when all is said and done, nothing is resolved.  But I get a kick out of how fast the company responds because they know bad news spreads fast - especially when bad news is posted on social networking sites.

Of course, I don't limit my complaints to just Twitter.  I take advantage of surveys that company's put on their receipts, "contact us" emails company's post on their websites and so forth.  It's a great way for me to vent my frustrations without having to actually talk to someone.  And, honestly, I usually always get a response back and more often than not I am sent coupons for free stuff as an apology.

There really isn't any excuse for poor customer service these days, so if you're not sending e-mails when you're treated poorly be sure to start!  You'll be surprised what company's will do to keep your business.

1 comment:

  1. You are so right. At my job it is always being preached about good customer service. So, naturally I make a big deal about customer service when I am out and about. Good for you to always respond!


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