I rarely use Twitter, but when I do it is usually to tweet my distaste for a certain company. Whether I am the victim of bad customer service or a business just does something that I think is wrong, I tweet about it.
Sure, I'm limited to a certain amount of characters, and when all is said and done, nothing is resolved. But I get a kick out of how fast the company responds because they know bad news spreads fast - especially when bad news is posted on social networking sites.
Of course, I don't limit my complaints to just Twitter. I take advantage of surveys that company's put on their receipts, "contact us" emails company's post on their websites and so forth. It's a great way for me to vent my frustrations without having to actually talk to someone. And, honestly, I usually always get a response back and more often than not I am sent coupons for free stuff as an apology.
There really isn't any excuse for poor customer service these days, so if you're not sending e-mails when you're treated poorly be sure to start! You'll be surprised what company's will do to keep your business.
You are so right. At my job it is always being preached about good customer service. So, naturally I make a big deal about customer service when I am out and about. Good for you to always respond!
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